Data & Privacy

dg33 Privacy Policy

At dg33, your privacy is taken seriously. This policy explains exactly what personal data we collect, why we collect it, how we store and protect it, and what rights you hold over your information as a player on our platform.

256-bit SSL

All data encrypted in transit and at rest.

No Data Selling

We never sell your personal data to third parties.

Your Rights

Access, correct, or delete your data anytime.

Cookie Control

Transparent cookie use with opt-out options.

1. Introduction

Last Updated: January 2026

This Privacy Policy ("Policy") describes how dg33 ("we", "us", "our") collects, uses, stores, shares, and protects personal data relating to users ("you", "Player") of the dg33 website and platform, including all gaming, betting, and account-related services (collectively, the "Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy applies to all personal data processed in connection with your use of the Platform, regardless of how you access it — whether via desktop browser, mobile browser, or any other means. This Policy should be read alongside dg33's Terms and Conditions, which together form the complete agreement between you and dg33.

If you have questions about how dg33 handles your personal data, or wish to exercise any of your data rights, please contact our support team at [email protected]. dg33 is committed to responding to all data-related requests within a reasonable timeframe.

2. Information We Collect

dg33 collects personal data from three primary sources: information you provide directly, data generated automatically through your use of the Platform, and information received from third parties in connection with identity verification and payment processing.

Information You Provide Directly

  • Registration details: your full name, date of birth, Bangladesh mobile number, and chosen password.
  • Identity verification (KYC) documents: a copy of your National ID Card (NID) or passport, and confirmation that your payment account (bKash, Nagad, or Rocket) is registered in your name.
  • Financial information: deposit and withdrawal transaction records, payment method identifiers (mobile wallet numbers or bank account references), and transaction amounts in BDT.
  • Support communications: messages, complaints, and correspondence exchanged between you and dg33's support team via any channel.

Automatically Collected Data

  • Device and technical data: your device type, operating system, browser type and version, screen resolution, IP address, and approximate geographic location derived from IP.
  • Usage and behavioural data: pages visited, games played, betting history, session duration, time of day of Platform access, and navigation paths through the Platform.
  • Cookie and tracking data: session identifiers, preference cookies, and analytics data collected in accordance with Section 7 of this Policy.

Data Received from Third Parties

  • Identity verification results from KYC service providers engaged by dg33 to confirm the authenticity of documents and cross-reference identity records.
  • Fraud and risk signals from fraud detection partners, used to assess the risk level of transactions and account activity on the Platform.
  • Payment confirmation data from bKash, Nagad, Rocket, and other payment processors confirming transaction status and amounts.

3. How We Use Your Information

dg33 uses the personal data it collects for the following purposes, each of which has a lawful basis described in Section 4:

  • Account Management: To create and maintain your dg33 account, verify your identity, process your login requests, and manage your account settings and preferences.
  • Platform Services: To provide access to dg33's betting, gaming, live casino, and all other Platform features. This includes processing deposits and withdrawals via bKash, Nagad, and Rocket, settling bets, and crediting winnings and bonuses.
  • Legal Compliance: To comply with applicable anti-money-laundering (AML) regulations, know-your-customer (KYC) requirements, and any other legal or regulatory obligations. This may include retaining transaction records for the periods required by law.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, bonus abuse, and any other activity that violates dg33's Terms and Conditions or applicable law.
  • Customer Support: To respond to your queries, complaints, and support requests. Support correspondence is retained to maintain a consistent service record and to assist with any dispute resolution process.
  • Responsible Gaming: To monitor betting patterns and account activity for signs of problem gambling, and to apply responsible gaming tools — including deposit limits, session limits, and self-exclusion — where requested or where dg33 identifies a safeguarding need.

4. Legal Basis for Processing

dg33 processes your personal data on one or more of the following lawful bases:

  • Contractual Necessity: Processing is necessary to perform the contract between you and dg33 — specifically, to provide you with the Platform services, process transactions, and manage your account.
  • Legal Obligation: Processing is required to comply with applicable AML, KYC, and other regulatory requirements to which dg33 is subject.
  • Legitimate Interests: dg33 has a legitimate interest in preventing fraud, maintaining Platform security, improving service quality through analytics, and protecting its business and players from harm — where these interests are not overridden by your privacy rights.
  • Consent: Where dg33 relies on your consent for a specific processing activity — such as sending optional promotional messages — you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Your Personal Data

dg33 does not sell, rent, or trade your personal data. dg33 may share your data with the following categories of third parties strictly on a need-to-know basis and only to the extent necessary:

  • Payment Processors: bKash, Nagad, Rocket, and any other payment service providers used to process deposits and withdrawals on the Platform. These partners receive only the transaction data necessary to execute and confirm your payment.
  • KYC and Identity Verification Providers: Third-party identity verification services engaged to confirm that documents you submit during KYC are authentic and that your identity meets dg33's eligibility requirements.
  • Fraud Prevention Partners: Specialist fraud detection and risk assessment providers who analyse transaction patterns and account behaviour signals to identify and prevent fraudulent or suspicious activity on the Platform.
  • Law Enforcement and Regulatory Authorities: Where dg33 is required by law, court order, or regulatory direction to disclose personal data to government bodies, law enforcement agencies, or regulatory authorities, dg33 will comply with such requirements.

All third-party service providers engaged by dg33 are contractually bound to maintain the confidentiality and security of any personal data shared with them, and are prohibited from using that data for any purpose other than the specific service they provide to dg33.

6. Payment Data and Financial Privacy

dg33 does not store full payment credentials such as complete mobile wallet PINs, bank account passwords, or card numbers on its own servers. Financial transactions are processed through the secure interfaces of the relevant payment providers — bKash, Nagad, Rocket, and others — and dg33 receives only a confirmation reference and the transaction amount following a successful or failed payment event.

Transaction records — including the payment method type, transaction amount in BDT, date and time, and status — are retained by dg33 as part of your account history. These records are used to process withdrawal requests, resolve disputes, and meet AML record-keeping obligations. All financial data stored by dg33 is protected by 256-bit SSL encryption and access-controlled server environments.

7. Cookies and Tracking Technologies

dg33 uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and analyse how the Platform is used. Cookies are small text files stored on your device when you visit the Platform. The three main categories of cookies used by dg33 are:

  • Essential Cookies: Required for the Platform to function correctly. These include session cookies that keep you logged in during your visit, security tokens, and preferences you set within your account. Essential cookies cannot be disabled without impairing Platform functionality.
  • Analytics Cookies: Used to understand how players interact with the Platform — for example which pages are visited most, how long sessions last, and which features are used. This data is aggregated and anonymised. Analytics cookies help dg33 improve the Platform experience for all players.
  • Preference Cookies: Store your Platform preferences such as language selection and display settings, so you do not need to reconfigure them on each visit.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. dg33 does not use third-party advertising cookies or share cookie data with advertising networks.

8. Data Retention

dg33 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting requirements. In practice, this means: account data and transaction records are retained for a minimum of 5 years following account closure, in line with standard AML record-keeping requirements; support communications are retained for 2 years from the date of the relevant interaction; cookie and analytics data is retained for no longer than 13 months from the date of collection.

When personal data is no longer required, dg33 will securely delete or anonymise it in a manner that prevents reconstruction of the original data. If you request account closure, dg33 will begin the deletion process for data not subject to mandatory retention obligations within 30 days of the closure being confirmed.

9. Data Security

dg33 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL encryption for all data in transit between your device and dg33's servers; access controls limiting internal access to personal data to only those employees and contractors who require it to perform their role; secure server environments with regular vulnerability assessments and penetration testing; and incident response procedures to detect, contain, and report any data breach in a timely manner.

While dg33 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that affects your rights or freedoms, dg33 will notify affected players promptly and take all necessary remedial action. You can help keep your account secure by using a strong, unique password and never sharing your login credentials with anyone.

10. Your Data Rights

As a player on the dg33 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact dg33 support at [email protected] with your registered mobile number and a description of your request:

  • Right of Access: You may request a copy of the personal data dg33 holds about you, including details of how it is being used and with whom it has been shared.
  • Right of Rectification: You may request that inaccurate or incomplete personal data held by dg33 be corrected or updated. You can update basic account details directly within your account settings.
  • Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to dg33's retention obligations under applicable law.
  • Right to Restrict Processing: You may request that dg33 restrict processing of your personal data in certain circumstances — for example while the accuracy of the data is contested or while an objection to processing is under consideration.
  • Right to Object: You may object to dg33 processing your personal data on the basis of legitimate interests, including profiling for direct marketing purposes. dg33 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

dg33 aims to respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by up to a further 60 days, in which case dg33 will notify you of the extension and the reason for it within the initial 30-day period.

11. Children and Minors

The dg33 Platform is strictly intended for adults aged 21 and above. dg33 does not knowingly collect personal data from any person under the age of 21. If dg33 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be suspended without notice.

If you are a parent or guardian and believe that a minor in your care has registered a dg33 account or provided personal data to the Platform without your consent, please contact dg33 support immediately at [email protected] so that appropriate action can be taken without delay.

12. Third-Party Links

The dg33 Platform does not contain links to third-party websites. If in future any third-party content or partner links appear on the Platform, please be aware that dg33 is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external site you visit independently of dg33.

13. Changes to This Privacy Policy

dg33 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, the updated Policy will be published on this page with a revised effective date. We encourage you to review this Policy periodically to stay informed about how dg33 protects your personal data.

Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting dg33 support.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dg33 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week to assist players across Bangladesh.

Email: [email protected]

Explore dg33 With Confidence

Your data is protected — now enjoy everything dg33 has to offer. Play live casino, bet on cricket, spin the slots, and more — all in BDT via bKash, Nagad, and Rocket.

Play at dg33 Casino Explore Slots Read the FAQ